L’esperienza di Vanessa all’Ufficio Turistico di Bordeaux

I primi giorni la cosa più difficile è senza dubbio riuscire a comprendere il francese, perché la gente inizialmente non ha chiaro il tuo livello di lingua e dunque ti parla come se tu fossi una di loro, poi l’orecchio comincia ad affinarsi, cominci a capire i francesi e poi i canadesi, con quella parlata chiusa.” racconta Vanessa. “Poi arriva il giorno in cui anche chi parla velocemente diventa comprensibile; abbiamo riso molto, io ed i miei colleghi francesi, tutte le volte in cui tra di loro hanno parlato liberamente di me, dicendo quanto fossi brava e versatile, convinti che io non capissi… e poi scattava la figuraccia, perché rispondevo ringraziando!” Vanessa, come Rosalba, ha lavorato all’Ufficio Turistico di Bordeaux, e si sente ormai davvero a casa in questa città, grazie alle tante amicizie strette sul lavoro e alla bella esperienza fatta con la famiglia ospitante, che ha avuto il merito innegabile di farle gustare anche tante specialità tipiche della cucina francese. “La cosa più bella è quando tu riesci a rompere le barriere linguistiche e culturali e riesci, con le tue battute, a far ridere i colleghi!” – aggiunge Vanessa.


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Il tirocinio di Asia a Chester

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Il tirocinio di Giada a Chester


On the first days spent in Chester, I attendend an English course,where I’ve learnt more about my attitudes in the hotel, how to interact with the guests and with my collegues.

I worked at the Crowne Plaza hotel, a four star hotel situated just behind Watergate street, close to the center. The hotel is one of the best in town, it’s really well-known, because it has every kind of amenity, and it’s popular with business men thanks to the business center it offers, in fact the hotel hosts several conventions. The hotel’s target is mainly business guests, but also tourists from all over Europe and families. With some other hotel chains, such as Holiday inn, it’s part of the IHG (Intercontinental Hotel Group).

The 5 Ps of the company:

  • Product:The hotel offers 160 comfortable and well-equipped, air-conditioned rooms. Room facilities include direct-dial phone and in-room safe. Iron/ironing boards as well as trouser press are supplied in the rooms. Other room amenities include desk and minibar.Bathroom amenities include bathrobes and hair dryer. In-room entertainment options at Crowne Plaza Chester include pay movies and satellite television service.  Business guests will appreciate dial-up Internet access, high-speed Internet access and wireless Internet access. Housekeeping services are also available.
    Dining facilities at Crowne Plaza Chester include a restaurant. A rich, complimentary breakfast is served each morning. There is also room service available. The hotel boasts a 24-hour front desk service. A currency exchange facility is also available. Public areas at Crowne Plaza Chester are comfortably air-conditioned. There is an indoor swimming pool at the hotel. Guests can also enjoy the following spa/wellness facilities: sauna, steam room. Dry cleaning/laundry service, laundry facilities, porter/bellhop and safe-deposit box – front desk.
    Guest parking is offered for a surcharge.
  • Place: it’s possible to book a room on the hotel website, by telephone, in a travel agency or on booking websites.
  • Promotion: the hotel is promoted on its website, on booking websites and some brochures and catalogues you can find in travel agencies, or in the town hall of Chester.
  • Price: the starting price to book a room in this hotel is £89, it depends on the kind of room and on the extra services requested.
  • People: there are lots of departments, such as the reception, the concierge, the restaurant, the houskeeping, the maintenance, the security, the leisure and the laundry.

On my working experience I used to help at the reception, with some back office activities such as checking the departure list, making photocopies, and doing some cleaning. I decided to spend my last working week at the restaurant of the hotel, where I trained as a waitress. I also tried the housekeeping and the leisure departments.

During this period, I think that the biggest challenge was to try to understand everything and try to ask “sorry could you repeat, please?” as little as possible, but at the end of my internship I was aware I improved not just my English skills, but also the way I interact with foreign people, and how to be useful in a hotel. My supervisor was the hotel manager Clare Lewis who has helped me a lot, with Christopher Lloyd (the reception manager) and Amy Lloyd (the restaurant supervisor). At the end of my working experience at the Crowne Plaza I received a reference letter.


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Il tirocinio di Elisa a Chester


Where everything started..

This experience started thanks to my English teacher that informed me about this kind of Project.

I immediately did everything to be selected for the internship, because I thought that it could have been a useful experience to improve my English and also to acquire new professional skills.

This project took place from the 23rd of August to the 23rd of September, in Chester a walled city with Roman origins, capital of the Cheshire county.

Why did I go there?

Chester is one of Britain’s most popular places for its unique and historical atmosphere. For this reason it’s a place with lot of tourism companies such as museums, hotels and travel agencies. This gave me the opportunity to work in the tourism field, with another 10 schoolmates.

Dewa Roman Experience

Dewa Roman Experience is an interactive museum with a modern twist. On the inside you have a hands-on room, an archaeological area and reproductions in wax of the Roman lifestyle of 2000 years ago. The museum is open all year round from 9.00a.m to 5.00p.m, except for the Christmas holidays. The museum is specialized in Educational tours, thanks to the tour guides that involve students to play games inside and outside the museum. Children have the possibility to hang around the city and the amphitheatre with a Roman soldier, wearing shields, swords and helmet in plastic. While on the inside, the hands-on room let them be archaeologists. You don’t need to book in advance your visit, except for schools that have reductions on the price. Opening hours are from 2.00pm to 4.30pm and prices can change according to your age.

What did I have to do?

I used to :

  • sell tickets to customers
  • sell stuff in the gift shop
  • take photos
  • dress up like a roman woman
  • give information about the museum
  • interact with children playing games
  • clean the museum at the end of the day

I worked for 4 weeks from Monday to Friday 8 hours per day.

What did I learn?

This job gave me the opportunity to improve my language knowledge, problem solving skills and how to speak with the customer. It was really difficult when I had to deal with children, because I had to be able to change my language register.

The evaluation:

My tutors, Chris and Michael were very patient with me. They always helped me when I had troubles but at the same time they let me be independent in my job. At the same time I established good relationships with all the other employees. I’m also proud of myself because their evaluation was higher than my expectations, saying that they would recommend me to any potential employer.

The rest of the experience…

This experience got off with the wrong foot because my classmate and I didn’t feel at ease with the host family… Anyway, thanks to the school and our teachers we found a welcoming family. From the first moment we established a good relationship, especially with their children; Ryan and Ella.

During this period I met new friends, from two Spanish girls to some English friends. With these last ones I still keep in touch.

During the weekend me and the other students had time off to visit other cities like Liverpool and Manchester, to have splendid memories once back in Italy. Despite the laughs and the Saturday nights we had all together, what really make us happy was the “shopping time”, especially in Primark.

Time to go home…

I think that the Erasmus project is much more than a school trip in a foreign country. It gave me the opportunity to see what the world of work is like, putting myself on the game in another family, another culture…another life.






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Il tirocinio di Arianna a Chester

When we arrived in Chester, we met some people working at Conlan School. There we talked about our next work experience and the host families and we learnt more about interaction with guests and how to overcome a possible problem.

My work experience consisted in two jobs: the first one at the Techniquest Glyndwr, located in Wrexham, in Wales. The second one at the Military Museum in Chester, situated in the Castle of Chester. There are some volunteers that work at the museum and the visitors are more or less groups of children that come from schools.

PRODUCTS and PLACE: Techniquest Glyndwr is an interactive laboratory for children based on science. There are also some shows where children can see live experiences, for example shows about the earth, the human body etc.. The Military Museum tells the story of the Cheshire Soldiers from the 17th Century right through to the present day.

PROMOTION: In Techniquest Glyndwr they send e-mails to schools and families. Instead at the Military Museum they send letters to schools. They both have brochures that you can find at the tourist office, and a website.

PRICE: At Techniquest Glyndwr the price is about £5, for a Multi Ticket it is about £20, for an Annual Pass it is £20 and for a Birthday Party the price is £8 per person (with a minimum of 10 people per booking). At the Military Museum the price for the ticket is £4 per adult, £2 per concession and £9 per family.

PEOPLE: In both places the costumers are children and families. At Techniquest Glyndwr employees go to primary schools during the afternoon and do some activities with children. They work with test tubes and chemical goggles, so I had to help my tutors and children during their experiments. ·At the Military Museum volunteers prepare some activities for children that come from schools and they prepare a lounge with historical objects found in their lands.

  • At the Techniquest Glyndwr my duties were to welcome customers and arrange the gift shop. During the birthday celebrations my job was helping children who needed help for some experiments.
  • At the Military Museum my task was to reorganize the archive and scan historical documents. Sometimes I had the opportunity to stay at the front desk and in contact with customers.


The first day was really tough for me, because at work I didn’t receive a nice welcome, but during the following days I changed my opinion. Then at the Military Museum I received a warm welcome.

These work experiences have taught me to overcome problems and take care of myself , not to give up in front of obstacles , because every problem always has a solution.After this experience I feel more mature and responsible, I realized what the world of work means.

In the places where I worked I realized that working there, is very different than in Italy. Employees take lots of breaks to drink tea or coffee.

During my month spent in Chester I lived in the neighborhood of  Lache with Laura. My host family was composed by Mark, the father of the family, Marie, the mother of the family, the daughter Lauren and two dogs. Their home was very welcoming and they allowed me to do whatever I wanted. Lauren was 12 years old and attended a private school, while his father was working near Liverpool and was at home only at the weekends.

Chester is a Roman city , very organized and clean with traditional houses called rows painted in black and white . Shops are open from 9am till 5pm , there are many buses that run from the city center and there are also many pubs to spend an evening with friends.

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Il tirocinio di Laura a Chester

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Il tirocinio di Sara a Valencia

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